Refund & Cancellation Policy
This policy explains how cancellations and refunds are handled for services booked through Shubh Kalyan.
1. Introduction
This Refund & Cancellation Policy ("Policy") governs cancellations, refunds, and related matters for all services booked through Shubh Kalyan, owned and operated by Atrova Digital Private Limited ("Company", "we", "our", or "us").
By placing an order or booking through www.shubhkalyan.com, you acknowledge that you have read, understood, and agreed to this Policy.
This Policy should be read together with our Terms & Conditions and Privacy Policy.
2. Scope
This Policy applies to:
- Online Puja Bookings
- Chadhava (Religious Offerings)
- Religious Seva
- Temple Rituals
- Sankalp Services
- Prasad Delivery
- Digital Darshan Services
- Festival Special Bookings
Future services introduced on the platform may have separate cancellation terms where specifically mentioned.
3. Nature of Religious Services
Many services available on Shubh Kalyan require:
- Advance scheduling with temples
- Priest allocation
- Purchase of puja materials
- Temple administration charges
- Sankalp registration
- Logistics planning
Accordingly, certain bookings may become non-cancellable or non-refundable once preparations have commenced.
4. Customer Cancellation
A. Cancellation Before Confirmation
If your booking request has not yet been confirmed and payment has been successfully received, you may request cancellation.
Where no processing has begun, a full refund will generally be issued.
B. Cancellation After Confirmation
Once a booking has been confirmed with the temple or service provider, cancellation requests will be handled as follows:
- Within 2 hours of booking (and before temple preparations begin): Eligible for a refund after deduction of applicable payment gateway charges and any non-recoverable administrative costs, if incurred.
- After temple preparations have begun: The booking may become non-refundable because arrangements such as priest scheduling, procurement of puja materials, or Sankalp registration may already have commenced.
C. Same-Day or Scheduled Puja
Bookings scheduled to be performed within 24 hours of the scheduled service are generally non-cancellable and non-refundable, unless cancellation is due to reasons attributable to Shubh Kalyan or the temple partner.
5. Cancellation by Shubh Kalyan
If a booked service cannot be performed due to circumstances attributable to us or our temple partner, such as:
- Temple closure
- Priest unavailability
- Operational issues
- Administrative restrictions
we may, at our discretion: reschedule the service, offer an equivalent service (with your consent), or issue an appropriate refund.
6. Force Majeure
Services may be delayed, rescheduled, or cancelled due to circumstances beyond our reasonable control, including:
- Natural disasters, floods, earthquakes, fire
- Pandemic or epidemic
- Government restrictions, curfews
- Temple closure, religious processions
- Civil disturbances
- Power or internet outages
- Extreme weather
In such situations, we will make reasonable efforts to reschedule the service. Refund eligibility will be assessed on a case-by-case basis, taking into account expenses already incurred.
7. Chadhava Orders
Where offerings have already been purchased, packed, prepared, or delivered to the temple, the booking is generally non-refundable.
If the offering has not yet been processed, cancellation may be considered subject to applicable administrative and payment processing charges.
8. Prasad Delivery
Refunds for Prasad delivery may be considered only in the following circumstances:
- Order not dispatched due to our error.
- Delivery impossible because of our operational failure.
- Wrong item dispatched.
- Damaged package attributable to packaging or handling before courier handover.
Refunds will generally not be provided for delays caused by courier services, weather conditions, public holidays, incorrect delivery address provided by the customer, or recipient unavailability.
Customers should report issues within 48 hours of delivery and, where applicable, provide photographs of the received package.
9. Digital Deliverables
Where the booked service includes photographs, videos, live darshan links, or digital completion certificates, these are provided subject to temple infrastructure and operational feasibility.
Temporary technical issues affecting digital deliverables do not automatically entitle the customer to a refund where the underlying religious service has been duly performed.
10. Duplicate Payments
If you are charged more than once for the same booking due to a technical error, the duplicate payment will be refunded after verification.
Refunds will be processed to the original payment method.
11. Failed Transactions
If payment is debited but no booking confirmation is generated:
- The transaction will be verified with the payment gateway.
- If no booking was created, the amount will generally be refunded or reversed in accordance with the payment provider's timelines.
12. Incorrect Information Provided by Customer
Customers are responsible for providing accurate details, including:
- Name(s)
- Gotra
- Sankalp details
- Temple selection
- Date preferences
- Delivery address
- Contact information
Refunds may not be available where service cannot be completed due to incorrect or incomplete information supplied by the customer.
13. Refund Process
Approved refunds will be initiated using the original payment method used for the booking, wherever possible.
Depending on the payment method and banking system, refunds typically reflect within 5 to 10 business days, although timelines may vary based on the payment gateway, issuing bank, or financial institution.
14. Non-Refundable Situations
Refunds will generally not be provided where:
- The Puja or Seva has already been performed.
- Chadhava has already been offered.
- Prasad has been dispatched.
- Temple arrangements have already commenced.
- The customer fails to attend a scheduled Live Darshan or online session due to personal reasons.
- Incorrect information was provided by the customer.
- Delays are caused by force majeure events.
- The customer changes their mind after preparations have begun.
15. Promotional Offers
Discounts, promotional vouchers, referral rewards, cashback, and complimentary services have no cash value and are generally non-refundable unless otherwise specified.
16. Exceptional Cases
We understand that exceptional circumstances may arise.
In deserving cases involving bereavement, medical emergencies, or other compelling situations, we may consider requests outside this Policy at our sole discretion. Any such decision will not create a precedent for future cases.
17. Contact for Refund Requests
For any cancellation or refund request, please contact our support team with:
- Booking ID
- Registered Mobile Number or Email Address
- Brief description of the request
- Supporting documents (if applicable)
18. Contact Us
Customer Support, Atrova Digital Private Limited, A-1707, Office Tower, Spectrum Metro Mall, Sector-75, Noida – 201301, Uttar Pradesh, India.