Privacy Policy
We value your trust and are committed to protecting your privacy while you use Shubh Kalyan services.
Introduction
Welcome to Shubh Kalyan, owned and operated by Atrova Digital Private Limited ("Company", "we", "our", or "us"), a company incorporated under the Companies Act, 2013, with its registered office at A-1707, Office Tower, Spectrum Metro Mall, Sector-75, Noida – 201301, Uttar Pradesh, India.
This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your personal information when you access or use www.shubhkalyan.com, our mobile applications (when launched), WhatsApp services, customer support channels, and services offered by us.
Our current platform primarily provides Online Puja Booking, Chadhava (Offerings), Religious Seva, and Temple-based Spiritual Services.
Astrology Consultation and related services are not part of our current offerings and may be introduced in a future phase. This Privacy Policy applies only to the services currently offered unless updated.
This Privacy Policy has been prepared in accordance with the DPDP Act 2023, IT Act 2000, SPDI Rules 2011, Consumer Protection (E-Commerce) Rules 2020, and applicable RBI payment guidelines.
Information We Collect
Personal Information
- Full Name
- Mobile Number
- Email Address
- City, State and Country
- Billing Address
- Shipping Address (if Prasad delivery is selected)
Religious Information
- Name of Devotee
- Gotra
- Sankalp Name(s)
- Nakshatra (optional)
- Purpose of Puja
- Family Member Names (optional)
Order & Payment Information
- Puja Bookings, Chadhava Orders, Seva Bookings
- Temple Selection, Date & Time Preferences, Special Instructions
- We do not store card numbers, CVV, UPI PIN, or net banking passwords.
Device & Usage Information
- IP Address, Browser Type, Device Type, Operating System
- Log Files, Cookies, Pages Visited, Session Duration, Referral Source
How We Use Your Information
Service Fulfillment
- Process bookings and perform requested rituals
- Coordinate with temple priests and partners
- Deliver Prasad where applicable
- Send digital proof (photos/videos/live darshan where available)
Customer Support
- Respond to enquiries and complaints
- Assist with bookings, cancellations, and refunds
Communication
- Booking/payment confirmations and order updates
- Puja reminders, delivery notifications, and support messages
- With consent: festival greetings, special offers, temple updates
Website Improvement
- Improve performance and customer experience
- Develop new services and detect fraud/misuse
Religious Service Data
Information provided for Sankalp, Gotra, family members, or rituals is used solely for performing the requested service and is never sold or publicly disclosed.
Where digital proof of Puja is requested, only the minimum necessary information may be shared with the designated priest or temple.
Data Protection & Security
- SSL/TLS Encryption
- Encrypted Data Storage
- Access Controls and Role-Based Permissions
- Secure Servers and Security Monitoring
- Regular Vulnerability Assessments
Only authorized employees and approved service providers can access information on a need-to-know basis.
Payment Security
All payment transactions are processed by RBI-compliant payment gateway providers.
Shubh Kalyan does not store:
- Card Details
- CVV
- Net Banking Credentials
- UPI PIN
Payment providers maintain PCI DSS compliance and follow applicable RBI regulations.
Cookies
We use cookies to maintain secure sessions, remember preferences, improve functionality, measure performance, and analyze visitor behavior.
You may disable cookies through your browser settings, though some features may not function correctly.
When We Share Your Information
Temple Partners
Necessary information may be shared with temple authorities or priests solely to perform the booked Puja, Chadhava, or Seva.
Service Providers
Limited information may be shared with trusted vendors such as payment gateways, cloud hosting, SMS/WhatsApp, courier, and email providers under confidentiality obligations.
Legal Requirements
Information may be disclosed when required by law, court order, government authority, or to protect legal rights.
Business Transfers
In case of merger, acquisition, restructuring, or business asset sale, data may be transferred as allowed by law.
Data Retention
We retain information only as long as necessary for service fulfilment, accounting, tax compliance, legal obligations, dispute resolution, and related legitimate purposes.
After that, information is securely deleted or anonymized.
Your Rights
Subject to applicable law, you may:
- Access personal information
- Correct inaccurate information
- Request deletion of eligible personal data
- Withdraw consent where processing is consent-based
- Request information regarding processing activities
Requests may be submitted through customer support channels.
Children's Privacy
Our services are intended for individuals legally capable of entering contracts under applicable law.
We do not knowingly collect personal information from children without consent of a parent or legal guardian.
International Users
Customers outside India may access our services.
By using our platform, international users acknowledge data may be processed and stored in India under Indian laws.
Third-Party Links
Our platform may contain links to temple websites, payment gateways, courier partners, or other third-party websites.
We are not responsible for privacy practices or content of external websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be notified through our website. Continued use after updates constitutes acceptance of the revised policy.
Questions About Privacy?
If you have questions regarding this Privacy Policy or your personal information, please contact our Data Protection Officer at Atrova Digital Private Limited, A-1707, Office Tower, Spectrum Metro Mall, Sector-75, Noida – 201301, Uttar Pradesh, India.